How can we help?
Most answers are below. Still stuck? Email us. We usually reply within 1 business day.
Email support@tuvodate.comWhy does Tuvo need my location?
Tuvo shows you people near you, so location is required. Other people only see your city and a rounded distance, never your exact location.
Why am I not seeing anyone?
Tuvo is new, so there may not be many people near you yet. Try widening your age range or distance in Dating preferences, and invite friends to join.
How do I get the blue check?
Go to Profile > Verification and follow the steps. Verified profiles get more trust and more matches.
How do I report or block someone?
Tap the shield icon on their card or in your chat, or long-press a message or photo, then choose Report or Block. They won't be told it was you. Reports go straight to the Tuvo team.
How do I cancel Tuvo+?
Tuvo+ is free during the beta, so there's nothing to cancel. If it becomes paid, cancel any time in the iPhone Settings app: tap your name, then Subscriptions > Tuvo. You keep Tuvo+ until the end of the period you paid for. Refunds are handled by Apple; see our Refund Policy.
How do I delete my account?
Go to Profile > Account & legal > Delete account. This permanently removes your profile, photos, matches and messages. If you have Tuvo+ through the App Store, cancel it in iPhone Settings first, because deleting your account doesn't stop Apple billing.
I'm a café. How do I become a Tuvo Spot?
See the Tuvo Spots page and send us a message.
You can also send a message from the app: Profile > Help & support.
About Tuvo
Tuvo is a sole proprietorship based in Calgary, Alberta, Canada. Support: support@tuvodate.com. Cafés and partners: hello@tuvodate.com.
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