Refund Policy

Right now: nothing to pay

Tuvo is free during the beta, including Tuvo+ for beta testers. We don't ask for payment details and nothing is charged when the beta ends.

If Tuvo+ becomes paid

You'll see the price and billing period in the app before you buy. Purchases are made through Apple's App Store and billed to your Apple account. There are no extra or hidden fees.

Cancel any time in iPhone Settings > your name > Subscriptions > Tuvo. You keep Tuvo+ until the end of the period you paid for, and there's no cancellation fee.

Deleting your Tuvo account doesn't cancel an App Store subscription. Cancel it in Settings first.

How to get a refund

Apple handles payments for the App Store, so refund requests go to Apple: go to reportaproblem.apple.com, sign in, and choose "Request a refund". Apple decides refunds under its own rules.

If something went wrong with Tuvo+ (for example, a feature you paid for didn't work), email support@tuvodate.com. We'll help you with your Apple request and look at making it right.

Tuvo Spots

Perks at Tuvo Spots are free and have no cash value, so there's nothing to refund. For cafés, being a Tuvo Spot is free during the beta. We'll tell partners in writing before any fee is introduced.

Your legal rights

This policy doesn't take away any rights you have under consumer protection law.